Terms of Use
The Autodesk Terms of Use include the following:
Success Benefits
Last updated: July 22, 2025
Capitalized terms not otherwise defined below will have the meaning assigned to them in the General Terms. The Success Plans and Success Benefits described here may be updated from time to time. Notice of updates will be posted on the “Effective Date/Updated" link at the top of this page.
Success Benefits Guide
Click here for the Success Benefits Guide, which describes the Success Benefits for Eligible Offerings.
Success Benefits Information and Materials
All information and materials made available as part of Success Benefits are the Confidential Information of Autodesk. Autodesk reserves all intellectual property rights in and to such information and materials worldwide. You may not copy, modify, disclose, or distribute such information and materials for any reason without the express written approval of an authorized Autodesk representative.
Insights and Recommendations
As part of Success Benefits, Autodesk may provide You with general advice and direction, information, recommendations, insights, estimates, projections, and opinions in connection with Your Eligible Offerings and/or Your engagement with Autodesk. Such guidance and information are provided “as is” and without warranties of any kind, and for informational and general discussion purposes only; do not constitute specific advice, or guarantee any business, financial, or other outcome; and do not create a binding agreement with Autodesk. You must conduct your own independent analysis and assessment before acting on any of the guidance or information provided.
Account Level Success Benefits
Success Benefits are provided to You and those of Your Authorized Users who are part of Your enterprise and using Eligible Offerings for Your benefit or as part of Your projects. Autodesk is not required to provide Success Benefits to Your third-party consultants, contractors, or joint venture partners who access Eligible Offerings as an Authorized User.
Delivery of Success Benefits
Autodesk may subcontract all or any portion of the performance or delivery of Success Benefits to one or more authorized third parties under the direction of Autodesk; however, Autodesk will be responsible for the acts or omissions of its subcontractors.
Definitions
“Administrator” or “Admins” means personnel whom You authorize to use Autodesk user management capabilities to designate Teams and manage access to Offerings by Your Authorized Users assigned to such Teams. There may be different types of Administrators that You can designate, including primary, secondary, and SSO Administrators.
“Business” means the Business Success Plan, wherein Business Success Benefits are provided unless otherwise indicated.
“Customer Success Plan” or “CSP” means a jointly developed, documented set of activities intended to guide Your desired business outcomes through maximizing effective use of Autodesk Offerings.
“Eligible Offerings” means the then-current Offerings which are eligible for Success Benefits as set out in this document.
“Engagement Data” means data regarding Your engagement with Autodesk, including but not limited to product usage, subscription usage, and account usage data, and data regarding consumption of Success Materials and learning content, if available for an Eligible Offering.
“Engagement Report” means a collection of Engagement Data and/or insights and recommendations based on that Engagement Data. Engagement Reports may vary by Success Plan.
“Geo” means the Autodesk geographic regions outlined in the Success Benefits Guide.
“Holiday” means periods other than weekends in which the office of the relevant Autodesk personnel is closed for business.
“Incident” means a problem or issue with the operation of an Eligible Offering which may include an interruption in the operation, reduction in performance, or difficulty accessing, activating, or registering the applicable Offering.
“Success Plan” means a packaged set of Success Benefits made available to You, and for which You may be charged a fee.
“Success Benefits” means the administrative, customer, technical, and other support, as well as insights and guidance, provided by Autodesk for Eligible Offerings during the Offering Term, which may include Autodesk-led support for adoption, learning, planning, and technical health. Success Benefits may not be available for all Offerings. Not all Success Benefits will be available in every region or every language. To determine which Success Benefits are available for an Offering, see the Documentation for that Offering and the description of the relevant Success Benefits in the Success Benefits Guide.
“Support Request” means Your request for assistance with an Incident, as entered into Autodesk’s support systems whether via the web, telephone, or otherwise. Support Requests may also be referred to in Autodesk’s systems and/or by Autodesk technical support personnel as “Cases”.
“Support User” means an Authorized User whom You have designated to submit Support Requests and receive technical support for Your Eligible Offerings. Administrators may qualify as Support Users for select Success Benefits.
“Team” means a group of unique Authorized Users defined and managed by a primary Administrator.
