Account management basics

Explore Autodesk account


Whether you’re an individual product user, an admin that assigns software to a team, or a student or educator, your Autodesk account is the single portal to your Autodesk products and services. You can sign in at the top right of most Autodesk pages. Once you've signed in, pull down the menu under your user icon in the top right of the screen to see these main areas:

  • Account: This is where you view your products and available updates, download current and previous versions of products, and get insights. Depending on your role, you may also have access to user management and billing and orders tabs.
  • My Profile and Settings: Here, you can view and edit personal information, security settings, language, and email preferences.
  • My Community: This section provides quick access to your community profile, contributions, and user forums.

Let's conduct a high-level exploration of each of those three areas.

Account


Across the top of the screen, you’ll see a row of tabs for access to different categories of your account information. The tabs you see will depend upon your role. For example, if you're an admin who manages software for other users, you will have access to more information than a single individual who manages their own products. 

Home

Here you'll see a summary of information about your account, as well as learning recommendations for you based on the products you have purchased. If you're an admin, you'll see summaries for teams you manage, including the number of available product seats, the number of active users of your products, and the number of open support cases.

Products and services

All products and services

In this section, you’ll see a tile for each of the products you’ve purchased. In addition to viewing summary information and downloading the current release of the product, you can click View Details to:

  • Download the previous three releases of the product. To learn more about previous releases, see Download available previous releases.
  • Download available product updates, plug-ins, and extensions
  • View your product subscriptions

To learn about the different options for downloading products, see Download methods.

Product updates

In this section, you’ll find a searchable list of all the products, updates, and extensions available for you to download. To learn more about updates, see Update your software.

Custom install

Here, you can create packages from which to create custom installs or, for admins, custom deployments. To learn more, see Install your product and Create deployments from Autodesk account.

Trials

This page lists any active or expired free trial subscriptions you may have. It also offers trials you may want to try. To learn about converting a trial to a subscription, see Convert a trial to a subscription.

Hubs

Admins who manage cloud products like Autodesk Construction Cloud, BIM 360, or Flow Production Tracking use hubs to manage user access to projects and collaboration workflows. A hub is a place where teams access software, store data, and collaborate on projects from anywhere. On this page, admins can:

  • Create or access a hub on the Products and Services page
  • View all hubs associated with your Autodesk Team on the Hubs page

To learn more about Hubs, see Collaboration.

User management

Here, admins can manage teams, groups, and product assignments. This section describes the four ways of managing and viewing information:

  • By user. For each of their teams, admins see a list of all users, with their roles, their account status, and the products assigned to them. They can invite new users as well.
  • By product. For each team, admins can see the number of available seats and find the users assigned.
  • By group. For each team, admins can see a list of groups, the number of users in each group, and the number of products assigned. They can create groups as well.
  • By permission: For each team, admins can see admins and users given specific permissions.

View these detailed topics for more information:

Billing and orders

This section includes six parts:

  • Summary: At the top of the page, you’ll see high-level information about current quotes, expiring subscriptions, payments due, and open invoices. The bottom of the page summarises your product subscriptions and contracts.
  • Subscriptions and contracts: Here, a detailed list of your subscriptions can be viewed, searched and filtered. For information about renewing subscriptions, see Renew a subscription.
  • Quotes: If you have any current cost quotes, they are listed here.
  • Invoices and credit memos: If you have any open or paid invoices they will appear here. Any credit memos issued to you will also appear and can be applied toward invoice payments.
  • Order history
  • Saved payment methods: To learn about changing a payment method, see Change payment method.

Reporting

Admins will find a wealth of information in the various reports available from Autodesk account. These include:

Support

This section opens with a summary of your open support cases and lists searchable details about each case.

Success Centre

This tab will appear in your account page if you have a Business Success Plan. Within the Success Centre, you can access your Business Plan benefits, such as easily contacting your customer success manager, setting up learning plans for your team, or scheduling coaching sessions.

Settings

This tab displays your current team and usage notification settings.

My Profile and Settings


You can view and update your personal information and security settings by selecting Profile and Settings from the menu under your user icon in the top right corner of the window.

My Community


By choosing My Community from the menu that drops down from you user icon, you can access the community forums, your community profile and contributions, and your site preferences.


Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.


What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support