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Manage subscription renewal settings based on how you got your subscription. Many subscriptions purchased through Autodesk are set up to renew automatically. In some cases, however, you can only renew your subscription manually. If you are in a managed environment, renewals are performed by your contract manager, purchaser, or primary admin.
Here are a few things to know about renewing a subscription:
To ensure that your renewal is successful on the renewal date, your recurring payment method must be valid and auto-renew turned on.
In some cases, you see a Manage button when you select a product subscription. Locate the order number from your original order confirmation email and follow these steps:
If you are unable to access the Look Up Your Order page from your account, use one of the following links, depending on your region. The link is also accessible from your original order confirmation email.
You must renew your subscription or purchase order manually in some cases (for example, paying with Alipay, Konbini, or a wire transfer). Beginning 90 days before expiration, your renewal options are visible in Autodesk account. You are also sent an email notifying you that you can renew.
To view your available renewal options in account:
To avoid losing access to your software, renew your subscription before the expiration date.
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.