Buying with Autodesk

The following troubleshooting tips can help eliminate errors you might encounter using the Autodesk store:

• Place separate orders – You may get an error if you combine different product licence types or term lengths in the same order. Place separate orders for each product type or Subscription term.

• Restart your browser – Closing and restarting your web browser may solve issues with web-based applications.

• Clear cache and browsing data – Data from previous Autodesk store visits can cause problems when you order.

• Update your browser – Use the most recent version to ensure compatibility with our store features.

• Try a different browser – If other troubleshooting options don't work, try using another web browser.

If you're still having issues, contact our support specialists for help.

Subscription orders for Autodesk software placed directly with Autodesk online are processed immediately and can only be cancelled by contacting Autodesk Support. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

When your refund is approved and processed by Autodesk, typically within 5 to 7 working days, a credit will be issued to the payment method listed in Autodesk Account. Please contact the card-issuing bank for information about when the credit will post to your account. Access to related software and services will terminate when your refund is processed.

Flex token orders may be returned up to 30 days after the date of purchase if none of the tokens have been used. If any tokens in the order have been used, the order is not eligible for a return.

Yes. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

Return policies for purchases and renewal charges from third-party sellers such as retailers or authorised Autodesk Partners can vary by seller. If you’re not able to cancel your subscription in Autodesk Account, contact your reseller directly.

Autodesk offers extensive support designed for large organisations to help you maximise the business value of your technology investments. Learn more about the Enterprise plan and support options.

You can pay with a purchase order if you buy through Autodesk Sales. You’ll receive invoices with net 30 terms.  Some resellers may also offer this option. 

Choose the live or online support option that works best for you – phone, chat, email or remote desktop assistance. Contact our Customer Care specialists and explore our self-service help.